Your privacy matters to us. This Privacy Policy explains what personal data mytown88 collects from Malaysian players, why we collect it, how we use and protect it, and what rights you hold over your information. Please read this carefully before creating or using your mytown88 account.
Our Data Protection Commitments
mytown88 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any commercial entity. Your information is used solely for the purposes described in this Privacy Policy.
All personal data held by mytown88 is stored in encrypted form. Data transmitted between your device and mytown88 servers is protected by TLS 1.3 encryption, the same standard used by Malaysian online banking platforms.
mytown88 only collects data that is necessary for operating the Platform, processing payments, complying with legal obligations, and improving your experience. We do not collect data speculatively.
You have the right to access, correct, and request deletion of your personal data held by mytown88, subject to legal retention obligations. These rights can be exercised by contacting mytown88 support.
Identity documents submitted for KYC verification are used exclusively for identity and payment verification purposes. KYC data is stored securely and is not shared with third parties except as required by law or licensing obligations.
Marketing communications from mytown88 are sent only where you have provided consent. You may withdraw consent at any time by contacting mytown88 support. Withdrawal of marketing consent does not affect operational account communications.
This Privacy Policy is issued by mytown88 ("mytown88", "we", "us", "our"), the operator of the online gaming platform accessible at mytown88.win. mytown88 provides live casino, slots, and sports betting services to players in Malaysia and other permitted jurisdictions.
For the purposes of applicable data protection law, mytown88 is the data controller responsible for personal data collected through the Platform. Any reference to "the Platform" in this Privacy Policy includes the mytown88 website, mobile-optimised site, and any associated gaming interfaces or customer service channels.
mytown88 collects the following categories of personal data from players and Platform visitors:
2.1 Registration and Identity Data
2.2 Identity Verification (KYC) Data
2.3 Financial Data
2.4 Gaming Activity Data
2.5 Technical and Device Data
2.6 Communications Data
mytown88 collects personal data through the following means:
3.1 Directly from You. The majority of personal data held by mytown88 is provided directly by you during account registration, KYC verification, payment transactions, customer support interactions, and when you update your account profile or responsible gaming settings.
3.2 Automatically. When you visit the Platform, mytown88 and its technology partners automatically collect technical data including IP address, device identifiers, browser characteristics, and navigation behaviour through server logs, cookies, and similar tracking technologies. This data is collected for security, performance, fraud detection, and service improvement purposes. Please see Section 9 (Cookies & Tracking) for more detail.
3.3 Third Parties. mytown88 may receive personal data from third-party sources including:
mytown88 uses personal data for the following specific purposes:
mytown88 does not use personal data for automated individual decision-making or profiling that produces legal or similarly significant effects on players, except as expressly required by AML or responsible gaming obligations.
Where applicable data protection law requires mytown88 to identify a legal basis for processing personal data, we rely on the following bases:
mytown88 does not sell, rent, or trade personal data. We share personal data only with the following categories of recipients, and only to the extent necessary:
6.1 Service Providers. mytown88 engages third-party service providers who process data on our behalf under contractual data processing agreements. These include payment processors, cloud infrastructure providers, identity verification providers, fraud detection services, and customer support platform operators. All such providers are contractually prohibited from using your data for any purpose other than providing services to mytown88.
6.2 Game Software Providers. Live casino and RNG game providers receive session data necessary for game operation and dispute resolution. These providers are licensed by recognised international gaming regulatory bodies.
6.3 Legal and Regulatory Authorities. mytown88 may disclose personal data to law enforcement agencies, financial intelligence units, gaming regulators, or other governmental bodies where required by applicable law, court order, or regulatory requirement. Where legally permitted, mytown88 will notify affected players of such disclosures.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of substantially all of mytown88's assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections. Affected players will be notified of any such transfer.
mytown88 may transfer personal data to and process it in countries outside Malaysia for the purposes of cloud hosting, payment processing, and game provision. Where such transfers occur, mytown88 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections equivalent to those required under applicable data protection law.
By using the mytown88 Platform, you acknowledge that your data may be processed outside Malaysia in jurisdictions that may have different data protection laws to those in Malaysia. mytown88 ensures that such transfers are made only to service providers who maintain appropriate data security standards.
mytown88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following specific retention considerations:
When retention periods expire, mytown88 securely deletes or anonymises personal data. Anonymised, aggregated data may be retained indefinitely for statistical and Platform improvement purposes.
mytown88 uses cookies and similar tracking technologies on the Platform for the following purposes:
9.1 Essential Cookies. Necessary for the Platform to function correctly. These include session authentication cookies (maintaining your mytown88 login state), security tokens, and load balancing cookies. Essential cookies cannot be disabled without impairing Platform functionality.
9.2 Performance and Analytics Cookies. Collect aggregated, anonymised data about how players navigate the Platform โ which pages are visited, how long sessions last, and where errors occur. This data is used to improve Platform performance and user experience. No personally identifiable information is collected through analytics cookies.
9.3 Functional Cookies. Remember your Platform preferences, such as language settings, display preferences, and responsible gaming tool configurations, so that you do not need to re-enter them on every visit.
9.4 Security and Fraud Detection. mytown88 uses device fingerprinting and behavioural analysis technologies to detect fraud, bot activity, and multi-accounting. These technologies process device characteristics and navigation patterns to identify anomalous behaviour.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect some functional preferences. Essential cookies and security technologies cannot be disabled.
Subject to applicable law and mytown88's legal obligations (including AML record-keeping requirements), you have the following rights with respect to your personal data held by mytown88:
To exercise any of these rights, contact the mytown88 data protection contact at support at mytown88.win with the subject line "Data Rights Request". mytown88 will respond within 30 days of receipt. We may request identity verification before processing data rights requests.
mytown88 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mytown88 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
You also have a role in protecting your mytown88 account data. Keep your login credentials confidential, enable two-factor authentication, and notify mytown88 support immediately if you suspect unauthorised access to your account.
mytown88 services are strictly for persons aged 21 years and above. mytown88 does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted during the account registration process, and mytown88 reserves the right to request proof of age documentation from any player at any time.
If mytown88 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, any funds will be handled in accordance with the mytown88 Terms & Conditions, and the relevant personal data will be deleted or retained only to the extent required by law.
mytown88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via the email address on file, with reasonable advance notice where practicable.
The "Last Updated" date at the top of this page reflects when the most recent revision was made. Your continued use of the mytown88 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revised Privacy Policy, you should cease using the Platform and contact support to close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how mytown88 protects your personal data.
For any questions, concerns, or requests regarding this Privacy Policy or mytown88's data protection practices, please contact us through the following channels:
mytown88 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days. Complex requests, particularly data rights requests requiring extensive retrieval, may take up to 60 days; you will be notified if an extension is required.
Your Privacy Is Protected at mytown88
mytown88 is built on trust. No data selling, no third-party marketing, no unnecessary collection. Just Malaysia's best online casino and sportsbook โ secured and private.
๐ 21+ Only ยท Play Responsibly ยท Your data protected under this Privacy Policy